Support Request

You need some assistance setting up your devices or one of our software?
Here you could send a support request.

How To

In order to process your support inquiries as effectively as possible, you have to pay attention to a few things.
Please read the steps carefully.

Technical support

  • Start TeamViewer Quicksupport

  • Insert your name and description inside Quick support (if these fields are not filled, no support will be done)

  • Fill and send support form

Medical support

Important: The wegamed company can only provide support if you have carried out all of the above steps.

Support Form

Support type


For medical support:
PDF of the measuremant

For technical support:
Screenshot of the error message



Do you need support?
Please use our support reqest form to send a support request


wegamed gmbh
Am Zehnthof 189
D-45307 Essen

+49 (0) 201 185568-10
+49 (0) 201 185568-30


The devices we produce for therapy and diagnosis are certified according to Class 2A and CE marked as a medical product. This means that all devices have been tested for the highest safety standards and medical effectiveness in accordance with current requirements.

Scientific recognition is pending. Therefore, the devices may only be used to support conventional medical measures. A clinical evaluation through studies is available.


© wegamed gmbh. All rights reserved.